How CAREgivers Insight Is Turning Caregiver Wisdom into Health System Change
StartUp Health community member Christopher Jue of CAREgivers Insight is transforming caregivers from invisible heroes into essential members of the care team. With new real-world evidence, a sharper go-to-market strategy, and an ambitious AI roadmap, he is building what he calls a doorway into healthcare for millions of families.
The Caregiving Gap No One Owns
When StartUp Health co-founder Unity Stoakes recently asked former Cleveland Clinic CEO Dr. Toby Cosgrove how caregivers are integrated into clinical workflows, the answer landed with a thud. There was essentially no integration. No structured way for caregiver insights to flow into the medical record. No systematic way for clinicians to see what is happening at home between visits.
For StartUp Health community member Christopher Jue, CEO & Co-founder of CAREgivers Insight, that disconnect is both the problem and the opportunity.
“There are tens of millions of caregivers in the United States who are underutilized,” Jue explains. “Caregivers know their loved one better than anyone else. They're closest to what is happening day to day, yet their knowledge, their insights aren't being captured, not trusted, and not leveraged to complement the care teams’ efforts. Caregivers do much more than making phone calls, driving to appointments, feeding, and making sure a loved one doesn't fall down.”
Jue lived this first as a son. His father was hospitalized four times in less than two years for dehydration. Each time, the decline was gradual and visible at home before it became a crisis. With better tools for things like monitoring, tracking, and documentation, the family and care team could have intervened early, avoided emergencies, and freed up hospital resources for true acute cases.
That reality is playing out at scale. Roughly thirty percent of the population accounts for close to seventy percent of health care costs. Many of those dollars are spent on avoidable hospitalizations, complications, and institutional care that could be prevented if caregivers had better support and if their observations were treated as data, not anecdotes.
CAREgivers Insight exists to change that.
From Paper Notes to a Whole-Person View
At its core, CAREgivers Insight is about replacing notebooks, text threads, and scraps of paper with a structured, visual record of what is really happening at home.
The company’s mobile app, Caregiver Views, organizes caregiving into six major domains: physical status, mental health, care environment, vitals, medications, and care plan adherence, along with other day-to-day observations. Caregivers can work with their care team to decide what to track, whether that is skin integrity, swallowing, speech changes, mood, or sleep.
Instead of asking a caregiver, “How is your mom doing?” and getting an overwhelming narrative, the app prompts for discrete answers and turns them into graphs and trend lines over days, weeks, or months. That creates a baseline, surfaces early warning signs, and gives everyone in the circle of care a shared view.
“Picture sitting in the exam room with three months of whole person health changes instead of trying to remember what happened last Tuesday,” Jue says. “Now the doctor can zero in on real changes, ask better questions, and act sooner.”
Because the data is shareable in real time, families do not have to send multiple group texts or emails when something changes. Everyone sees the same information, which lowers stress and makes collaboration easier.
Simple and elegant is the goal. The design is intentionally straightforward so that caregivers, who are often exhausted and overwhelmed, can actually use it.
Real-World Evidence from Cancer Care
Over the past year, Jue and his team have been focused on proving that this approach works in the wild, not just in theory.
In a pilot with Cancer Services of Midland in Michigan, nearly 200 participants and caregivers used the app. Eighty-five percent of caregivers who used Caregiver Views said they would recommend it to others.
The top benefit they cited was improved medication adherence and adherence to care plans. That might sound basic, but anyone who has cared for a loved one knows how easily important tasks get lost amid appointments, transportation, work, and family life.
The second big benefit was stress reduction. Being able to share updates remotely and automatically with family members and the care team meant fewer phone calls, fewer emails, and fewer “Did you tell the nurse?” moments.
The pilot is wrapping up with a formal report, and Cancer Services of Midland plans to continue using the platform going forward. For Jue, it is a strong signal that the product is not just a good idea, it is a practical tool that caregivers will adopt and recommend.
Early in 2026, CAREgivers Insight will launch a new pilot with a residential care facility. The goal is to see how Caregiver Views performs in a more complex environment, where staff members are juggling many residents at once, and where workflow efficiency and time savings are critical.
From B2C Roots to a B2B Engine for Payers
CAREgivers Insight started with a clear business-to-consumer heart. Jue and his co-founder, Thomas Moore, wanted to build something directly for families like theirs. That remains core to the mission.
But conversations inside the StartUp Health community have accelerated a strategic evolution. Jue now sees that the greatest leverage comes from aligning with organizations that take full risk on patient outcomes – such as payers and Medicare Advantage plans – where incentives are aligned, multiple stakeholders benefit (patients, caregivers, and providers), and adoption can scale rapidly.
“If you pay seven dollars per patient per month for our tool and you prevent a thirty thousand dollar hospitalization, the ROI is off the charts,” he says.
Going door to door to reach individual families will never be efficient enough. Working with payers, large provider groups, and risk-bearing organizations can bring Caregiver Views to thousands of caregivers at once, while directly addressing the financial incentives that shape the system.
These partners are beginning to understand that better caregiver support does not just save money. It can improve HEDIS and CAHPS scores, star ratings, and overall member satisfaction. A more engaged caregiver means more proactive care, better experiences, and fewer preventable crises.
Building the AI-Powered Front Door to Care
Looking ahead, Jue’s vision gets even more ambitious.
Today, caregivers can already export visualizations and run them through AI tools to generate summaries and highlight patterns. That is the first rung on the ladder.
The next step is AI-powered coaching. Most family caregivers have no training. They are suddenly managing medications, monitoring symptoms, and coordinating services with little guidance. Jue sees a future where the app does not just show a trend but offers tailored suggestions, education, and prompts grounded in best practices and the specific situation of each family.
Further out, as the data set grows, AI can help narrow in on what really matters. Which combinations of signals are most predictive of a looming crisis. Which patterns suggest that an intervention is working. Which changes call for a call to the doctor, and which can be managed at home.
“It starts with empowering caregivers with better tools,” Jue says. “Then it becomes coaching, then it becomes insight, and ultimately it becomes a true intelligence layer sitting between life at home and the clinical system.”
Caregiving as a Doorway into Every Health Moonshot
Within StartUp Health, caregiving is not a niche topic. Led by journalist, author, and caregiver advocate Richard Lui, the Caregiving Health Moonshot is intentionally cross-cutting. It touches Alzheimer’s, cancer, diabetes, mental health, and virtually every other area of focus.
“Caregiving is almost a doorway into care,” Jue says. “Once you walk through, you can talk about disease states or any number of conditions, but the entry point is the caregiver who is the core to care.”
Today, resources for caregivers are fragmented. Tools, support services, educational content, and community groups exist, but they are scattered and disconnected. The vision for the Caregiving Health Moonshot is to bring these leaders together, make caregiving a visible pillar across every other Health Moonshot, and become a go-to source of knowledge, resources, and solutions for families everywhere.
StartUp Health has already been transformational for CAREgivers Insight. By Jue’s estimation, honest, candid conversations with other founders and partners have shaved months or years off the company’s learning curve, compressing strategy iterations into weeks.
Now he wants to pay that forward, helping caregiving become a central design principle for the future of health, not an afterthought.
What’s Next
As we enter 2026, Jue and his team are focused on three things.
First, they are completing and sharing results from their initial pilots to show, with data, that empowering caregivers improves careplan adherence, reduces stress, and creates the kind of real-time insight that can prevent emergencies.
Second, they are deepening partnerships with payers, Medicare Advantage plans, and other risk-bearing organizations that can distribute Caregiver Views at scale and share in the financial upside of reduced utilization.
Third, they are raising one million dollars to expand their product, accelerate their AI roadmap, and grow their footprint with partners across the country.
For Jue, the mission is personal and urgent. Caregiving will touch every family, and in many cases already has. The question is whether caregivers will continue to operate in the shadows, or whether they will be recognized, equipped, and integrated as essential members of the care team. Healthcare and the system would benefit dramatically by leaning into the caregiver.
“We have been doing this for years because we know caregiving makes a profound impact on everyone’s lives,” he says. “We are here to support that.”
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Published: Jan 29, 2026
By Nicole Kinsey
